What a horrible experience. Some family friends came into town for a few days and was set to leave on a Sat. So we arrive on Sat an hour before departure, our friends checks with the clerk inside and was told that this is their bus and they are on time. So we then proceed to wait in line to get their bags checked in and when we get to the guy packing the luggage he says our they on the list? Now we ha e no idea what he was talking about and he then said to go inside and see if they were on the list. Our friend then went inside again mind and asked. She was then told that she had to call a day prior to save her a seat and that having a ticket will not guarantee her a seat. This is total bullshit, not one employee from el paso nor las vegas advised us of this and we were looking at having her stuck in vegas for another day. To some one day might not be much, but for us it means missing a day of work due to how long the drive is (12hrs) and that means one day less of pay. The bus condition is poor at best, the a/c can't keep up and it stays warm and therefore leaving a smell of b.o. and left over bathroom potpuri. I would figure if you can buy your ticket and reserve your seat mind you that you are guaranteed a seat. You pay for your ticket, claim your seat, and the time. There is only one departure. Of I had advice I would suggest that this bus company actually have some planning and stop overselling tickets. We witnessed a family of four that could not go on due to no seats available. If you need to catch a bus choose another company. Only saving grace was the bus driver himself, he was kind, caring, and the only reason our friend made it on that bus and on her way home.