No one at the business during posted business hours.
You have to make an appointment to get your car.. they don't tell you this, even if you call and ask how to get your car back, which is why so many people complain about them not being present during business hours
Bring cash.. they also don't tell you this when you ask how to get your car back. Likely as a ploy to keep it longer when you show up with credit/debit
Bring more cash than than they initially say you need. I talked to three people in less than 12 hours and each told me a different and higher price (sign says 90, 20 dollars a day storage fee, 20 dollars on the second they get it, 20 more the next am regardless of it not being a full 24).
They often turn their phone off and take more than an hour to get there if you say you're waiting.
Calling the police non emergency line was the only thing that got the owner in to give me back my car.
k&m contracts with the police for tows, meaning the police can get ahold of them when they stop answering your calls in order to keep your car longer and charge you more.
File a police report showing you attempted to get your car back in a timely manner. This is key.