I am a Hilton Honors member, and waited a bit to cool off to write this review. I was excited to use this location for myself as a place to stay for my bachelor party. I was approached by HHonors (they called me) to get a really good discounted rate to stay here for three nights with the caveat to do the two hour tour which was a timeshare presentation. Fair enough. I actually grew up in a family that frequently took advantage of timeshares and were owners with multiple timeshares in other vendors. I for one was actually interested and wouldn't have minded exploring the idea.
Well not to get into too much detail, I got married shortly after booking this event. Only to find out that if my wife could not make it (she lives in another country for now) they would have to cancel the reservation or charge me full price. This was very disturbing since myself and several others had booked flights based on this reservation.
So it appears it is a rule and I can't exactly argue with that. Nonetheless, isn't the point to get that person and incentivize them into that room for the tour and the sales pitch? What is the point of turning that person away who actually wants to be in the meeting. I worked for Wyndham for quite a while in technology role but was frequently around their timeshare environment. I grew up in Orlando where we as a family actually bought close by to use their pools and grounds locally beyond just the week we had. This was an unusual circumstance where I made the reservation while single but became ineligible because I got married before redeeming the stay. I think they missed the point. I made several calls to different department.
The problem is I was looking forward to staying here. The problem is I patronize Hilton Hotels for work and personal to stay within one grouping for points. The problem is they missed the point that I would and could even as single income could have been a contender.
Its not bending the rules if the end goal is the same. Sorry the whole experience was terrible, finding out that my whole trip was to be cancelled and that you were not looking out for me because I did not meet the rule. I don't normally like to write poor reviews, but this was a poor experience all the way. I was initially calling to confirm my attendance.....and to upgrade my room.
Done and undone. Flights still in place another hotel chosen. Refund on its way.