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  • UPDTE: I always do a mobile order, been doing this since the mobile order came out. Today, I go and wait at the end of the counter. I know the employees are in their grove with making drinks. So I stand and wait for someone to notice me and, I stand and still waiting.... Finally after I continue stare at one of the employees, she finally asks, Can I help you? I state, I have a mobile order, she stated, " You are just standing there.... Really? I am standing here for a reason. EMPLOYEES, WHEN YOU SEEE A NEW CUSTOMER STAND AT THE END OF THE COUNTER, PLEASE MAKE AN ATEMPT THAT YOU SEE THEM AND SAY, WE WILL BE RIGHT WITH YOU!!! I have worked in customer service for years, customers are not thrilled when they are not noticed. Fail.
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