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  • I swear, ever since Starbucks got rid of the traditional hand-pulled espresso machines, the drink quality has gone down the toilet. I'm reviewing the SBUX I visited today, but it pretty much applies to them all. Out of the last 10 drinks I ordered, 9 were either wrong in some way or just sucked. The employees have no pride in what they do because there's no skill involved in pushing buttons vs. crafting an awesome drink. When I worked there in 2000, things were different. If you had the skill to make quality drinks quickly, you were on bar. If you sucked, you mostly did cashiering and support duties. We CARED about what we put out, and people loved us. 20+ cups lined up on the bar at any given time during the morning rush, 90% were for daily regulars. Mistakes and dissatisfaction were extremely rare. I had a drink sent back once. The guy claimed his latte wasn't 140 degrees. I plopped a thermometer in it, showed him, and handed it back. He was a regular and should have known better. This is why I rarely go to SBUX! I don't need the hassle and frustration. It ruins a good two hours of my day. Why pay $6 for that? Yet I still go from time to time, and 9/10 of those times I am disappointed. I feel like an idiot for handing the girl a tip in the drive-thru before I got my drink. I should have looked. I would have seen that no, she did not put a dome lid and extra caramel sauce on top like she said she would. That's not the cardinal sin that's prompting this review though. I ordered my drink non-fat, and I was given whole milk. That's not cool! At all! Not only do I hate the taste of a creamy caramel macchiato, I really don't want the extra fat (and whole milk has a LOT of fat). So besides now having a drink that I absolutely don't want, I don't have time to turn around and have it corrected, and I HATE wasting things, so I am obligated to gain a few pounds by drinking this crap. I posted pictures. You can see the sticker says non-fat and the drink is laced with the creamy white fat of whole milk. Tastes gross to me. *I apologize to the good SBUX employees out there. In the event I go again (which is inevitable), I won't be tipping you. It's because you are so few and far between, and I'm done tipping your co-workers who don't take pride in doing a good job.*
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