I went here for the first time recently with a group of friends. I like the vibe inside and the staff was nice. However, the service was sort of hit and miss. It seemed like a long time between getting appetizers and getting asked what we wanted to order for entrees. But then they would be very good about getting back to us for drink refills and condiments.
As for the food, it was just ok. I had a sandwich with turkey, cranberry, brie, and caramelized onions. But I didn't taste much else such as mayo or butter. I just felt like if I'd had the time to go buy all the ingredients, it was basically a sandwich I could have put together myself. I didn't feel like I was getting any specialty grilled cheese sandwich. I would come here again to try another sandwich. But this would not be on my list of places to impress visitors or to celebrate a special occasion.