| rev:text
| - I don't know, maybe I came in on a off night. I'm certainly willing to give them another try, but here is what I experienced on my visit.
On first impression, I love the décor and feel of the restaurant. They got that 100% right. However, there was something missing that I couldn't put my finger on...that night (Wednesday) it wasn't very busy so there was no hustle/bustle to give the place a warm vibe or maybe it was the sound system and how the music didn't really fill the room. Not sure, but it felt like we were the last table in a restaurant that was about the close for the night. Just a little too quite.
I'd actually give the food 3/4 stars. It was decent. I think my favorite was the crispy gnocchi and would love to see that as a meal...it was darn good.
Where the night went wrong was partly due to the staff. It wasn't that they were not friendly, they were, just inexperienced and their "professionalism" seemed forced, which if they are new to serving tables I understand it takes time to get your mo-jo going. Our appetizers came out on time and when I asked the person who delivered them (not our server) what type of bread came with the spinach and crab dip, as there were two different types served, his answer was, "I don't know. I can ask the chef if you want". I feel like if you work at a restaurant and you are one of the people that brings food to the table, you should be well aware of the menu and what is on it. Maybe it was his first night on the job...who knows. At least he offered to ask the chef, I guess.
After the appetizers my soup came out and then shortly after he said our entrees would be out shortly. They then delivered one entrée followed by about a 10 minute wait...there was four of us in the party, so we were waiting on 3 more entrees. They then delivered one more entrée, still nothing on the other two, just apologies for the wait. I even asked the waiter what was the hold up on the entrees, to which he answered "I'm not sure, let me ask them". Hummm...we've been waiting now for 15 minutes + just to get out entrees served and you are apologizing, but you don't know why you are apologizing. When our entrees finally did come out the manager (I assume) finally gave us the reason...our steaks had been over cooked and they had to redo them. Which, if they would have told us that right from the get go then I would have been understanding to the wait. Also, while we were waiting during all of this the manager brought out a free appetizer, the spinach and crab dip, which we had already had. It was a nice gesture, but also shows that there was no communication between the server and manager. Why bring a table something they've already tried? Why not ask us what we would prefer considering we were the ones inconvenienced.
I hope it does improve and will go back another time over a weekend, perhaps to see if I can have a better experience.
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