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  • I booked two nights at this hotel for March 31 and April 1, 2017. After checking in we went to her room number 345 and noticed there was no soap in the room. I proceeded to go down to the front desk and ask for soap where the staff was rude and want to know why I needed soap. I proceeded to tell her there was no soap in the room. I then went back upstairs and try to access the Wi-Fi however it would not connect. On our way out to dinner I stop by the front desk to let them know the Wi-Fi would not connect. She then asked for my phone and looked and connected to a different Wi-Fi option. And then informed her the Wi-Fi connection is she connected to was not available up in my room. She then stated she would reset the router. We left for dinner and returned about an hour and a half later. Upon my return I noticed that I was I had to do was push the door open to my room without using the Karky. I then proceeded to go back downstairs to the front desk to where I informed the lady that the door would not close. At this point I'm receiving a lot of attitude from the front desk clerk. She said what do you want me to do about it. I said I want it fixed. She then said well we don't have any other rooms. I will call maintenance and have them go out there. No apologies were given whatsoever for any of the issues. We decided to check out after staying the first night and they try to charge me for both days because I did not give them 24 hour notice for cancellation of the second night. I then stated that were leaving because of all the issues. She called the manager out who then corrected the bill but again no apologies ever given. Additionally the bathroom fan was coming off of the wall and in disrepair. I would not recommend this hotel to anyone. And I stay frequently in the choice hotels chain.
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