I'm not sure why this location has such bad ratings but I've been here 3 times and the service has been great every time!
I'm still new here and Valentine's Day and my birthday were coming up and my mom and I love to decorate the house to lift my spirits up, each time we've come in they greeted us right away, and ask if we need help looking for something. The Party City I've been to in Orange County that service is really spotty so this is a nice change of pace!
They have tons of selections! No shortage of decorations at all, if you don't find what your looking for here than your just crazy! We mainly came in for balloons and they blew them up right there on the spot, we didn't have to wait an insane amount of time. Yes I feel like all Party City's are understaffed and don't have enough employees when it comes time for check out but they apologize and try to handle all the customers waiting in line as quick as they can.
I think everyone needs to have a bit of patience when it comes to life, nothing comes fast and easy, people are doing the best they can and we have to be patient, or either sit yourself at home and don't go out anywhere!
I'm a fan of this location and will definitely be back ^__^