Ew. So dirty! Are you 5-star people not looking around? There is a strong sense that no one gives a crap. Paint falling off the walls, crooked pictures, shelves half empty and/or product apparently launched onto shelves from a great distance, sticky stuff on every surface, dust bunnies bigger than my dog, and my top complaint - ice cold water in the bathroom. It's been that way for years. There is no way employees are working up a good lather before getting back to work.
Don't let the cozy fireplace fool you. Ew.