I've gone here twice. The first time I waited an hour for a pedicure. Staff did not inform us that the wait would be that long but it was a Saturday and they only had two staff. I didn't think much of it and figured it was a one time thing. A few days later I went to have a full set of pink solar nails done. I called to schedule an appointment and arrived a few minutes early as a courtesy. I waited twenty minutes after my scheduled time. Linda took a woman back, who arrived after me, for a wax before she did my nails. I was not asked how I wanted my nails shaped. I wasn't impressed with this place. I would've given one star but they guy that did my toes did a good job.