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| - I found this salon due to its convenient proximity to me. I then noticed there was a Groupon for a partial highlight and cut and thought I would take a chance with a new salon since my current stylist is over an hour away.
I walked in to Loyal.T Salon and filled out a new client questionnaire and was introduced to my stylist. My hair is brown to dark brown with some lighter highlights and long to my lower back.
When we (myself and the stylist who I prefer to refer to as G) discussed what I wanted, I simply said that I wanted to touch up my highlights. In her words she said "so you want to lift your highlights?" I told her if that's what you call a touch-up then yes. She proceeded to consult with the owner as to how to approach this seemingly simple request (which was a little strange that she didn't seem to have much confidence) but I went with it.
After an hour plus of foiling my hair, she pulled a foil out and sprayed the hair with a spray bottle. I was not facing the mirror. I saw something white drop on my shirt and pulled it off to see that it was actually my hair. My nerves kicked in and my stomach dropped. I picked up the hair and it broke and crumpled in my hand. She took the rest of the foils out and walked me to the shampoo sink. I was freaked out and could feel my hair breaking as she was washing it. My hair felt coarse and brittle. She stated that it came out "really blonde" and that she would need to apply a toner. I asked if she would be able to do a conditioning treatment instead of the cut. She had to ask the owner to which he agreed after coming over to assess the condition of my hair.
Tyler (owner) saw what she had done and immediately dropped what he was doing and asked her to shampoo his client while he took over my appointment. He did another dark toner and conditioner. My hair turned a very weird color and the health of it was definitely in jeopardy.
When questioning about the strength and health of my hair, Tyler explained that the reason my hair was breaking off and essentially disintegrating in my hand was because product was still on it at the time and should be fine now that he washed and conditioned it.
After sitting in that salon for 3.5 hours, I had a headache/scalpache and I told him I didn't want him to blow dry it. I went home and used a little coconut oil and blow dried my hair - this is when I realized the severity of the situation.
My formerly healthy brown hair was ORANGE AND BREAKING OFF and my scalp was bright red and burning. I called the salon in a panic to see what can be done to fix this. Tyler asked me to send him a picture and after seeing the pic, he suggested I take Benadryl and if my scalp starts to blister then to go to the hospital and he'd be willing to fix the color. We traded several texts about the topic as I was distraught - he continued to only offer to do more color and I explained that I was uncomfortable receiving any further color-related treatments from him however, I would consider a deep conditioning treatment to help reintroduce some health back into my now over-processed and horribly damaged hair. He declined. He told me to file a complaint with Groupon. I felt his response was dismissive and brash, especially as the business owner.
A few days after the incident, I made it back to my original stylist (over an hour away) and she confirmed that my hair had "melted mid shaft". She couldn't believe what she saw. I have had to spend hundreds of dollars trying to save my hair and will continue to spend hundreds every couple months to simply keep what hair I have left, healthy.
I did call Groupon and received a credit for a future voucher and when I attempted to text Tyler with this information and to continue the conversation about how to fix my hair, maybe by way of deep conditioning treatments, I realized that he blocked my number as my texts no longer showed 'delivered'.
This experience has been a true nightmare. I tried to give them the benefit of the doubt, as mistakes happen and I'm a reasonable person, but Tyler lacked the integrity to work with me at all. Not only did he not establish any resolution, he blocked me the day after Groupon credited me. He has demonstrated the lowest level of professionalism and I highly suggest staying far away from this salon.
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