On several occasions I have been able to get a same day appointment here (only in summer months, winter is a different story as our population in East Mesa explodes) and each time have been met by warm and friendly staff. The staff has guided me through a nice grow-out of a pixie cut I was tired of and has always had suggestions about what to do, but listened very carefully about what I wanted and together we have always worked out a plan that has left me leaving the salon very happy. I don't give the salon 5 stars, because its not a 5 star salon, but it is a SOLID 4, at least in my experience. If the prices seem high, remember, this is not a chain store specializing in budget haircuts, it is a nice, local salon, independently owned. I like the salon.