Doesn't really seem like anyone there has a clue what's going on, or what their product is... I have called a couple times to ask about an Item on their website and not only is the person who answers usually rude (and older female) but NO ONE knows anything about the products... A simple, "Is that Bill Lawrence pickup you have the XL model or the regular 500?" gets a "I have no clue" response.. It says what it is on the underside of the pickup.......... I have even gone in there in person and stood there waiting for an associate to help me out with a couple used Items. One was an amp. The bald guy stood there talking about cars to some guy, and the other associate was talking to his buddy. Both knew I was there and refused to pull away from their mind-numbing, non-job related conversation to assist me in what would have been a big ticket purchase. Oh well. They give you near nothing for selling and over inflate every item in the store anyway. My advise, Stay away. You might find better prices and/or service buying a guitar from Best Buy........