I used to go to this place for many years. I decided to go back tonight and order 2 large mixed shawarma sandwiches (this is actually an item on their menu). He starts off by asking if I want a 'wrap'? I said I don't want a wrap I want 2 'large mixed shawarma sandwiches' just like the menu says. He went on and on by asking the exact same question for at least 3 times. I asked what a wrap is cause this is the first time I was asked tho question. He says "because the small shawarmas don't wrap, they're only called sandwiches. However the large ones are ALSO called wraps cause they actually wrap around." I said I don't want a large shawarma (as i said 5 times already).
Finally he agrees to make me my shawarmas. I noticed that the pita bread was ripped in half, BEFORE he put anything in it, and asked for it to be changed. Merely because I live 15-20 min away and this is going to get soaked and fall apart even more by the time I get home.
He refused!
His boss (the older gentleman) was standing aside and watching the whole thing. I called him over and showed to him what I meant. But even he said that it's fine and that nothing is going to happen!
Before I paid and left I told him that the quality of EVERYTHING has drastically dropped over the years and that I will make sure I won't rerun there again.