Would have given it 5 stars but one of the women tellers is a bit of a hassle and doesn't follow through. But everyone else is really great. You get personalized service like you're some big wig with tons of money even if you aren't. The can do everything a big bank can, except they have more limited hours/locations. They close at 4 which stinks, but I've shown up at 4:05 and they actually let me in and helped me. I can guarantee you no big bank would do that! So, the limitations are far outweighed by the great customer service I get from almost everyone there.