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  • Two things I uphold above all in my reviews: Customer service & food (quality, taste, veg options) When I first walk in to order food to-go door girl or Naomi from what I spotted greets me with a scowl on her face and asks if I want a table. No, ordering out. can I have a menu please? she says "Order at the counter" ... Can-I-have-a-menu-PLEASE? "Oh, u want a menu.... here. " she hands me a stack. I put the overflow back. She's still scowling. Finally, I decide what I want and approach the counter/cooking area. Sunny takes my order with a cheerful smile on her face and was extremely helpful in putting together a combo option for what I was ordering and directing me that when I was ready I could pay and pick up my food at the front where I originally was. I thanked her and went back to pissy pants. Door girl doesn't even smile, says "You ready to pay?"... then as I take a seat in the waiting area, I wasn't sure if Sunny knew where I was sitting but I noticed her maybe 10 minutes later with an order looking around. I ask door girl if my order is ready and she literally rolls her eyes and says "She'll bring it over when it's ready lady" ..... (these dots represent the angered pause in my head) Finally, a different waitress approaches me and asks what I ordered and subsequently brought me the order as Sunny was held up with another guest. As I leave, Sunny had run outside to find me still in my car and politely said "You forgot your strawberries!" I thanked her and the 3rd waitress for their polite and prompt customer service. Sunny should be appreciated or promoted to show her level of excellent customer interaction. it was very pleasant! Naomi "door girl" should be fired. In a customer facing role as the first person that guests see and that first impression that is crucial for return business, she is seriously offering a lack of enthusiasm and disservice. I am a return guest because I do love the quality of food here, and this location is close to my home and the hours offered for late breakfast! but customer service is about 50/50 currently with her as the "face" of Egg Works.
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