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  • I like Aroma a lot but the staff here were really snotty and rude. When I asked the cashier which he preferred; the marshmallow white hot chocolate or the white hot chocolate he replied "neither, I'm a vegan". Can you have it with soy milk or almond milk? Is chocolate not vegan? I really don't know. So I asked the guy which one was more popular. He looked at me and said "Uhh I don't know" and acted like I was wasting his time although there were no customers behind me. So rude. I rephrased my question and asked which sold more to which he replied "the white hot chocolate". So that's what I chose. They called my name and I grabbed my drink and sat down at the bar. I had a few sips and asked the barista if she forgot to put the white chocolate in it, to which she replied very sarcastically "did you stir it?". Lady, did you tell me to?! I've never had it before, you don't have to stir the ones at Starbucks and at least their baristas are kind enough to tell you if there are any special instructions (ie: be careful it's really hot, I've double cupped it, watch when you put the straw in, it's quite full). So I stirred it and it still tasted like steamed milk with a hint of chocolate. I told her I liked them really sweet and she dumped 3 more chocolates in it (not white chocolate but I didn't care). And it tasted much better. Everyone working there looked like they hated their lives. I heard one of them asking to go home. I really like the drinks and it's in the mall so I will be here again but their customer service was atrocious. Maybe it was a bad day. Who knows. I want to try the steak sandwich next time.
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