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| - Lets be upfront...a review on a hotel has many different facets which all add up to a total experience. For me, my over all experience is so lop sided, with much unacceptable disappointment. So here we go folks... I will detail the gory details as we go along. I know many follow my adventures, so you know I have review something on my own experience and nothing more.
The over-all property is magnificent. Blah blah blah, you can read all about the details from the other reviewers.
My suite was nice, but certainly not amazing, not unbelievable, and the infamous OMG...love love...zzzz. No. the 2 bedroom penthouse is ok, well appointed. Anyone can find more opulent and certainly with better value in Vegas.
The staff is professional but somewhat under trained pertaining to the restaurants, amenities, even down to how to get from point A to B. Well in advanced I had detailed expectations with the staff. Their lack of personal knowledge, especially with the Aria's sub par restaurants, basically created a stressful crappy experience for myself and my party.
Their Breakfast restaurant the Aria Cafe was astonishingly bad. When a server states and explains why their coffee is Tepid at best, "we know the coffee is served improperly and its should be hotter" well really? How about the foods obviously cooked in advance only to "die" on some warming tray, drying out to a brick like substance? How about Chicken served so bland that it was left almost in totality and again the server ignore the obvious? Water Melon Juice which lacks flavor? Why are you serving food like this?
How about their "highly suggested" Buffet which was on the same level as a "Golden Coral" hole? Do not eat at the Aria Buffet, its just lousy, ill prepared food with very limited options. How about a the Concierge (a repeated let down) who didn't know how to handle even the most basic question such as does the hotel have Safety Deposit Boxes for use of their guests?
The weakness and the total is with the Concierge Staff. Great professional appearance as long as a guest doesn't ask for their honest suggestions regarding Restaurants etc. Instead of offering opinions based on merit, gee the staff seems to be always in love with "Aria's in house restaurants." When asked after numerous lousy culinary experiences, more detailed and pointed questions, the Staff of the Sky Suite Concierge staff states, "well I haven't eaten there but.." but what? You suggest a place to eat and you have not eaten there yourselves?
I for one will try to stay at an alternative in the future, My guests had too many mediocre meals and then worse meals at the ARIA. Strictly on the surface, the ARIA is beautiful, but for the over-all experience, this was a disappointment.
Fatty says, a BIG SWING AND A HUGE MISS!!! Better prepared staff especially Concierge Sky Suite Staff would have offered a better experience to your guest.
And the Senior Culinary Executive should be replaced. He/she is obviously missing the goal regarding the Restaurant scene at the Aria.
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