This review is based on service..not food since we did not get the chance to try out the food. My party of 4 was super excited about trying this place out given the rave reviews. I have it bookmarked for ages..so I was beyond happy when my bf let me choose the place for his birthday dinner. I read reviews and most said brunch was busy so I thought "meh..dinner shouldn't be that busy"..however I did not think the restaurant was as small as it really is. The yelp photos make it seem larger than it is... So off we trudged, on what must have been the coldest winter day yet. I talked the place up to the rest of the group who was apprehensive.
Anyway,we eventually found it on parliament and opened the door to a long black curtain covering the door. "That's odd I thought" as I pushed the curtain aside. I walked right into what seemed like a private event ( although I don't think it was ) I was leading the group inside. Anyway...the pple seated inside kinda ignore me even though the black curtain looked like it grazed a few of them who were seated close to it. I looked around for a few secs confused. Eventually caught the gaze of one of the waitresses (I assume by the big red tshirt she was wearing) who just stood there looking at me confused. I was obviously missing something. So I asked if there was space ..she whispered a response which was barely audible when another women seated looked up at us and yelled from the bar that all the seats were reserved from 8pm, then put her head down as she continued to write something. She literally yelled across the restaurant over her seated patrons. I come to find out her name is Kim..the owner or manager I think. Either way..I don't care. She was rude. That left a bad taste in my mouth. Sure u are fully booked but how about...
1. Coming over to address us instead of shouting across the room..
2. Finding out if we had been there before and suggesting we make reservations next time seeing as we obviously didn't know.
3. Offering for us to take out maybe? It was after all before 8 and their Facebook page said they were open until 11. So you permit 3 hr seatings for the reserved tables? Seems kinda odd.
4. When I think back now...the bar seats they have in the yelp photos had no one in them..why couldn't we sit in those? Also the table to the left at the top of the restaurant was empty from what I recall..it looked like they were organizing napkins and cutlery on it.
Either way..she didn't crack one smile and this experience was very off putting. Needless to say..we will not be coming back. Seems the food is good but I will never know.