I decided to try out this Spa because of the great reviews it received but I was let down. I purchased the Couple's Massage on Groupon and we set an appointment for 7pm on October 30th. My boyfriend and I arrived at 6:45 so we could fill out paperwork. We filled it out and then we waited until 7:10 for our therapists to arrive. Our massage didn't actually start till 7:20. I was not terribly bothered because I understand sometimes people are behind schedule.
We went into the room for our massage and there was a clock inside. Right on 8:00 on the dot both our therapists said they were finished. I was extremely annoyed at this point because now this Spa not only made us wait an additional 15 minutes for our massage, but it was also cut short by 20 minutes.
When we went to check out at the cashier I mentioned that our massage was short and she offered me complementary upgrades. I did't want upgrades for a new massage I already felt ripped off since I paid for a full hour. The cashier apologized and said the spa manager would call. I decided to wait until I heard back from the Spa manager before writing this review but it has been over a month now and I still have not heard back.