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| - Went into Redline Grill today for Mother's Day breakfast with my wife. This was our fourth visit to this restaurant. The first three times, the food was good (not great) and the service was so so. The big issue in the past with breakfast is when I ask for the bacon to be fryered (dipped in the fryer to make it extra crispy) it has never happened. Today was no exception, even though I went out of my way and told him what fryer the bacon meant in restaurant terms. He even reiterated that I wanted it extra crispy. When it came out it was average cooked at best and still limp.
As it was mother's day I decided not to mention it but left all four pieces I paid extra for on my plate for Nathan, our waiter, to see when he came back to check. He was oblivious to the fact the bacon was untouched and asked if there was anything else we needed. We said no and asked for the check. Mind you he never came over after we received our food to ask if everything was okay.
He came back with the check he said he took 25% off for the long wait for our food as there were several parties in the restaurant which was nice of him to do but, again, no mention of the bacon that was still on my plate uneaten. Actually, the wait time for the food was not an issue at all from my perspective, but I accepted the 25% off because of the bacon issue. This brought the bill down to $15 and change. He took our card and came back with the credit card receipt and left. When I looked at the credit card receipt it said $24.07, nearly $9.00 more than the actual bill he presented us.
When he came back I told him I left a note on the bill starting that his tip could be found in the difference between the bill we were presented and the credit card receipt. He looked confused, trying to figure out what happened, but never offered to call over a manager to correct the issue. Normally I would have tipped him 20% of the original bill price for good or better service and he would have received a $4 tip on the $15 bill. In this case, we left following this without giving him a tip as I felt he had already received a $9.00 tip on a bill that would have been roughly $20 before he took the discount off. I can tell you that in the past ten years or so, I have only left without any tip at all on two other occasions and we eat out several times a week. And you have to really suck to get less than 20% tip from me. You have to really piss me off to get stiffed. Today he really pissed me off with the overcharge.
Still, not offering to do anything to correct the issue as we were leaving, I told him to let his owner know that we would not be returning to eat there due to this situation. He let us walk out without saying anything else.
It's too bad as we have been trying to find another good alternative to Nick's Diner II as I love to eat there but like some variations and options and have yet to find any place as good as Nick's II in Surprise. There are some that are okay but not nearly as good as Nick's. I do not work for Nick's, have friends or family that work there, nor am I an owner or investor, I just like to get good food and service for a fair price and the way I ordered it without being ripped off.
Prior to today, I would have rated Redline Grill a three star based on past performance. After today's situation, I wish I could give them a zero. They do a good business and I am sure a lot of people like their atmosphere, food, and service, but for me, I will drive on down the road next time. Now it will be interesting to see which amount my credit card actually gets charged. Will be correct the charge to my card to the bill he presented with the $25 off or will be pocket the extra $9.00 for himself. I should know in a couple of days after the charge clears my account.
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