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  • The customer service here was phenomenal. My husband and I travel a lot, and we are always eating dinner and staying at nice hotels in other cities. (We usually stay at the W if we can or something comparable) I grew up in Las Vegas and worked on the strip for a few years, but I live in Los Angeles now. I had forgotten how customer service here just blows every other place away. This was no exception. We came for dinner, my husband likes his steak very very rare. About 80% of the time it's over cooked so he has to make it a point to ask the server to speak to the chef and make sure he knows that it should be almost like seared sushi. He usually says "tan and blue" not black and blue. We ordered a steak and it was over cooked, but we were going to eat it. We didn't want to make a big deal and it was still a very good steak. Our server (Joe) was persistent, he saw that it wasn't what we asked for so he said "Please, LET me get you another one." So he brought out a new one and it was more cooked than the last one. This is a common problem for us, the chefs never really believe that someone wants a steak that rare. By this time we had had a few appetizers, drinks, and shared the first steak, he was full and happy so there really was no problem. Then the manager came over and apologized, and offered us dessert. The dessert here is out of this world AMAZING. These people really go above and beyond to make sure you have a 5 star experience and the food is world class. I can not say enough good things about this place.
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