Those 2 stars are all for the food. Don't get me wrong, the brisket burger I had was amazing!! Fries was meh.. but burger was to die for. The white guy with the big beard was a dick... It was my first time there and all I asked was if they have anything with avocado in it. He gave me a cold look and said "we're not one of those places you're looking for". I don't think avocado is pretentious when they have red horseradish aioli on the board. In conclusion, food is great! Customer service = none.