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  • The hotel's standard has downgraded significantly since my last stay in September. My friends and I stayed for 3 nights in the Bella Suite. It is a good hotel for big group because the Bella Suite has a pull out sofa, however the services, especially housekeeping, are horrible. We were originally given a suite in the Venetian Tower. The layout is bigger and the setup is much newer than the Venezia Tower. The bed was extremely comfortable and the sitting area is bigger. The sofa bed is a twin size bed as opposed to Venezia Tower's queen size sofa bed. Unfortunately, our stay was unpleasant the moment we set foot into the room. First, we could not close the safe because the safe was locked with the door open. My pillow had a dark stain which was gross. The sink was clogged and spat out soot. We had to call concierge multiple times to fix the problems and each time, the wait is around 30 mins. The hotel finally upgraded us to the Venezia Tower with the strip view. The suite in Venezia is much older but at least we didn't encounter more problems. Since we had 5 people staying, we had to call for housekeeping to bring in additional towels and such. It took a long time for calls to be picked up and once, the housekeeping took an hour to deliver the towels we needed when I was told the est. time was 15-20 minutes. Whenever we ask the front desk to upgrade or give us a late check out, they always told us that the system is down and we'll have to come back in an hour. The whole stay was inconvenient and cutting into our time of having fun. The point of staying at a nice hotel was to get a good rest after a night of partying, but Venetian's made it difficult for us to get the rest we deserved. The only reason I'm giving it 3 stars is because my last stay was a pretty good stay. I am extremely disappointed and irritated with the hotel this time.
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