I went in for a pedicure. The technician nicked my heel with the callus remover to the point of drawn blood. I was hoping for a relaxing scrub but the technician seemed to just be going through the motions instead of giving me a relaxing experience. My nail polish turned out beautifully. I was a walk-in but was able to be seated right away as they had a full staff on duty which was nice. I don't think I would go back though. My heel is scabbed over now and hurts pretty bad.