Background: I've had their food 3 separate times but finally made it in there for an on site visit on Saturday. (they deliver and have takeout).
Food: The first time I had their sandwich at a friends place it was a mozzarella and prosciutto conglomeration of epic amazing awesomeness. Then when I found out the Chicago connection (as I'm from Chicago) even more cool points awarded.
Second time, I wanted to try their entrees, so I fired up the pesto gnocchi with shrimp and that too was delicious! The shrimp was fresh tasting and gnocchi cooked to perfection. Large portions too! There were like 8 shrimp!
Ambiance: Third time went in and fired up another prosciutto and mozzarella sammy and checked the place out. So it's setup like this. Part store where you can buy all things Italian food, then a deli counter with all types of options (Italian meats, chicken salad, etc), then a counter where you order off menu for to go orders, and then also a sit down restaurant area with a server. The got it covered! They have a tv in there and it's totally casual. I did see some white wine in a fridge that you could likely buy if you wanted to drink it there but didn't see red wine, but I'm sure it's there!
Service: The service was great, the gentleman who took my order was very sociable and my sandwich came up very promptly.
Overall: Major thumbs up and a high five. If you are ever in the area I'd highly recommend this awesome place!