Okay, okay... I've checked in enough times, I really should write a review for this bank.
First of all, I need to say that I have definitely seen improvements in their drive-thru lanes. 95% of the time that is what I use here. They have 3 ATM drive-up stalls, and lately they've all been working fine. (This past summer it was hit/miss if they would accept cash deposits or not.) But now that they've installed new cash-takers on the machines, things seem to be working much better.
Inside there typically is a line, however it moves fast because they always seem to have 5-6 tellers. Most of the tellers are bi-lingual here.
It has taken me years and years to want to work with BofA again after their serious mistakes with an acct of mine in CA; but -- I do enjoy the benefits I get with the US Airways debit card.