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  • Professional! Courteous! Enthusiastic! Prompt! We selected Croffoot Heating & AC to determine why the back part our house was not getting much air, and to service the heating unit. Our initial contact was via email and Susie was very prompt in responding (a good sign). Kirk serviced our heating unit and determined our problem was due to faulty duct work. Shortly thereafter Kirk came back and made the necessary repairs, and we clearly have more air going to the back part of the house - Yea! Prior to both of Kirk's on-time visits, Susie called beforehand to let us know he was on his way (a greatly appreciated touch). When Kirk was finished he told us that the ducting made need re-balancing in the summer months, and that he would do it for no charge - and that Susie will be following up on this (which I have no doubt). He also offered suggestions on how to improve our AC's efficiency in the summer months. Kirk is punctual, neat, very personable, and CLEARLY knows what he is doing. Susie was very friendly, efficient and courteous. If they ever decide to give up the Heating & AC business they should go into the consulting business because this is the way things should be done!!
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