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| - Like Forrest Gump's box of chocolates, when you need an air conditioner repairman you never know what you're going to get. More often than not one goes with the flashy newspaper ads or brightly colored trucks, all paid for with their big profit margin, or maybe from mailings offering a "free" inspection (just to get them in the door). These often are the guys who will praise you for your decision to call them because if you had waited you would have suffered a fire or flood or the plague or locusts or worse. They use words like: what you have is too old, parts are too hard to get, or the compressor was the wrong size for the house to begin with. And will likely add: oh by the way, you need to replace the unit in the attic and all the ducting too because it is leaking and cooling the whole attic and is about to fail/ won't accommodate the new compressor/is a fire hazard or whatever. I haven't been up in my attic for years and am too smart to mess with the compressor so I must rely on what the tech tells me. That's scary.
Years ago I saw a "60 minutes" spot on this subject. I was living in California at the time but this happened to take place in Phoenix. As I recall, legitimate technicians selected a couple of homes with adequately functioning systems, then did something minor to make them fail. Several local companies were called and each recommended at least major repairs or replacement of the unit, estimates in some cases in the tens of thousands of dollars. The technician in one company looked the system over, replaced the fuse or tightened up a hose or whatever and didn't charge a cent. Said he was in the area anyway. Pretty amazing I thought. That tech was from Donley Service Center.
So last summer when I noticed my fifteen year old system was working pretty hard cooling off my great room I called Donley. A technician by the name of Chris Hill came out, went through a thorough diagnostic procedure, added refrigerant and cleaned up both compressors, and for less than $350 that was it. His comment: "Operating normally for age and condition." And by the end of the summer we had saved way more than the cost of the service.
A bathroom hot water leak in two places under the slab necessitated another call to Donley last month. Josh Crabtree, ably assisted by Brian and especially Pat, leak detective extraordinaire from Artisan Leak Detection. Pat did a masterful job finding the leaks and orchestrating the complex task of isolating the lines which were leaking and rerouting one and creating a second line directly from the water heater. Josh and Brian took care of the actual work, and did so to my complete satisfaction, finishing it all in one day.
Donley Service Center merits my strongest possible recommendation.
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