Pretty sub par overall. I've been renting from this Avis about once a week for the past six months. Cars are pretty standard, not brand new and not the cleanest, but not terrible. The service is not good. This week has heavy snow. They did not include a scraper in my car and the gas was not full even though they said it was. When I called the service desk they told me scrapers are not included in rentals and I could either buy one of my own or just wait for the car to heat up