I have been with Nevada state bank for almost 10 years. It's an excellent bank to bank with. In this amount of time I'm sure you understand that I've had a couple skirmishes with them here and there. Nothing big where I needed to open up a new account somewhere else. I like that there are a lot of these banks in town so it can be quite convenient. I don't like that it's stationed in nevada only and that I cannot withdraw cash in other states without getting fined for it. Other than that, customer service has never been that bad. Could be better at times, but once again I have nothing to really complain about.