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| - So far, not too impressed. My initial experience was terrific. Last Thursday, Danny came out, looked at my original 1971 door and explained my options. I set up an appointment for today. After talking to my wife, I realized I should have asked how much a whole new door would cost (instead of just installing a motor w/our old door).
On Monday morning I called twice and got a hold of someone who said they would text my Tech to assist. No call back. On Weds, I called back as I wanted an estimate before he came the next day to install motor. After getting shuffled around a bit, got someone was "able" to give me a rough estimate (which is all I was asking). Given that price, decided to stick with our original plan. Made that very explicit, that "yes, we would like to keep our original appt w/the repairs already agreed upon."
Tech supposed to be here at 9am. At 10am get a text saying he is on his way. At 10:45am get a call saying he is coming, at 11am he arrives.
Danny (the tech) tells me he was only coming out to "do the estimate I wanted." I explained to him that I got a quote on the phone yesterday and just want to go through with the door repair. He states that he cannot do it today as the motor had "not arrived." I was shocked that the company didn't call and tell me this, nor communicate w/him that I no longer needed an estimate, just the door fixed. He said the motor should "be in today" so we are scheduled for tomorrow at 10am (which is as early as he works, apparently). Though the week before he said he come come "anytime." Called to talk to a supervisor about the communication issue and need to reschedule - sent to vmail.
Will keep you posted on the actual job and follow up from supervisor. Am hopeful that my frustration does not garner subpar work tomorrow, but this went from being really positive to really frustrating in one week.
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