Me and a couple of friends went to Zad cafe yesterday night. This was my third night going there since the majority of my friends don't like going there already for the shisha. However, after going the first time I persuaded them to come along. I told them the shisha is not too bad and the food is alright.
When we reached Zad, I was surprised to see that it was not at all packed for a Saturday night. At the time we went, all other shisha cafes are usually jam packed at full capacity with line ups. We sat down and were able to get the couch area because there was no one there. We all ordered our shishas, drinks and food.
One of our friends ordered Gum/Mint and when it arrived it was actually just Mint. I forgot to tell him that I ordered Watermelon/Mint last time and it was only Mint even though they "fixed" it. They brought him a Grape/Mint instead. I had ordered the cheese melt fries and they completely forgot to bring them. I found it really annoying that I had to walk over to the other side of the cafe to inform them if I wanted anything. No one actually came around even when we wanted to order. Their service was extremely slow. There was basically one person serving for the entire cafe and never actually wrote the orders down so she kept forgetting the orders. When one of my friends advised the waitress that there was no soap in the men's washroom she replied by saying "I am not in charge of the male washroom and sarcastically responded yes, like it is my number one priority to place soap in the washroom right?". We were all shocked by her response!
After some time I had decided to go to the washroom myself and on my way started talking to another group on a different table regarding the cheese melt fries. I joked about how great the fries look and asked if I could try one. The people laughed and offered me to try them. I tried one fry and told them how delicious it is and continued walking towards the washroom. As soon as I came out of the washroom the owner named Hassan was standing there. He approached me and advised me that "he did not like what he saw back there and never wants that to occur in his restaurant again." I was quite shocked and asked him what did I do? According to the owner it was quite rude of me to talk to complete strangers on another table and ask for their fries. I assured him that the people on that table did not have any problem or issues with me trying one of their fries. I took him to the table and asked if the people had any issues or thought I was rude in any way. The customers re-assured the owner Hassan that they had not the slightest issue and everything was fine. In fact by the look on their face they were quite shocked and surprised as to why Hassan had decided to make an issue out of it in the first place.
Even still, Hassan continued to advise me that "this is how it is in my restaurant, if you don't like it you can leave." Again, while maintaining self-control , I asked him why he was offended if people are trying to socialize in his cafe. His response was that they may think that you are rude but they may not be telling you and thus they will never come to my restaurant again.
I advised Hassan that I will not be coming to his restaurant again and will be writing a review on any platform I can find. I have a network of about 50 avid shisha goers (we go everyday) and will be advising all of them to never attend Zad lounge.