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| - In my line of work I am fortunate to eat quite a bit in restaurants but have to say my visit to Tutti Santi was by far the most awkward and just uncomfortable restaurant visits I have ever experienced The only reason I am not ranking this a 1 star or below is that the food was quite good. I had the ravioli - the sauce was an exceptionally nice balance of tomatoes and cheese. The pasta was a bit undercooked but not so undercooked the food couldn't be eaten. I ate most of it and actually enjoyed it. My daughter's spaghetti was good. The problem was the service, cleanliness and overall awkward ambiance.
We arrived around 5:30 on a Sautrday evening. Only one other table was occupied at the time so they were not busy. We were seated and looking at the menu when the waiter ( who didn't bother to introduce himself) arrived at the table and asked what we wanted to drink. I gave my order but I guess my daughter was taking too long to decide and he glared at her and said "hello" in a snarky tone then without waiting for her reply, announced he'd return later. He scurried off and moments later we heard yelling coming from what I assume was the kitchen - and not just friendly, kitchen banter - this was full-on name calling and swearing - it appeared to be some dispute amongst the Staff. There was no attempt amongst them to hash out their issues discretely - their fight was overheard by everyone in the dining room. There were six people in the dining room at the time - me and my daughter and two other couples. It was clear we all heard the cussing and yelling but nobody in management bothered to offer an apology to the customers- there was no attempt to put the customers at ease.
When our waiter returned, he announced that he had forgotten to tell us about the specials but said he assumed we didn't want to hear about them anyway - another awkward moment as we still don't know why the waiter would have assumed such a thing.
We finally ordered - I originally ordered gnocchi- which I was looking forward to but a few minutes after our order was put in I was advised by the waiter (whose name we still did not know) that the gnocchi was not yet made. I ordered ravioli as a backup. Salads arrived fairly quickly and consisted of lettuce, one slice of a mushy tomato covered in a pretty tasty vinaigrette.
Food arrived soon after. There was no offer from the waiter to top with freshly ground pepper or fresh Parmesan but there was a bowl of dried Parmesan on the table and salt and pepper shakers so no real surprise there.
Throughout our meal, our waiter (whose name we still did not know) did not check on us, did ask if everything was ok although to be fair he did acknowledge us once as he passed our table en route to another table ( by this point there were a few more customers). He simply asked if everything was ok as he passed by. Had he returned at any point after that, we would have told him about the bits of food encrusted on my daughters water glass and on the bottom rim of her plate. But throughout our meal we never got a chance to address our concerns with our waiter as for some reason he seemed to go out of his way to avoid us - and we still didn't know his name. About 10 minutes after the bus boy cleared away our plates we asked (the bus boy) to bring our check. Our waiter dropped it off a few minutes later on his way to another table, barely pausing to leave the check as he continued on his way. We asked the bus boy if we could speak to the owner or manager - oddly, owner or manager never came to our table either.
After a few minutes we paid our bill and started to leave. our waiter was stationed near the bar and asked if we had enjoyed our meal. I said we had concerns and wanted to talk to the manager. He said he was one of the managers. We told him our concerns then he told us the restaurant was one of the top rated restaurants in the city (his way I guess of demeaning our concerns). He said if we ever return to the restaurant let him know and he'll "make it right" and to ask for him. At that point we finally learned his name - Andreas.
Tip to restaurant owners and managers - if a customer leaves upset, they aren't coming back. At that point you've lost your shot at another chance.
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