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  • My experience at Angel Nails today was good until it came to payment time. The gel manicure I received was done well, and the women who worked on my nails was friendly. The wait time was short and the place was clean. My review is not on the service of the nail technician but on the business. The friendly woman who did a nice job on my nails chatted to me about where I typically get my nails done, where I am from, etc. I am visiting Pittsburgh, and currently reside across the state. I am here on business and got a manicure on my lunch break. I was charged an extra $3.00 for being a "new customer"... because I get my manicures elsewhere. I have been getting manicures for 14 years, in multiple cities and never have I EVER come across a salon that charges an extra fee for being a new customer. Due to the large amount of competition in the nail industry, I most often see specials for new customers. I am out of town and decided to give this salon a shot (even though I have passed about 2 dozen in the last 2 days)... and to be hit with a FEE for not getting them done there in the past - it's absolute nonsense. Not the best way to 'welcome' a new customer. Perhaps this woman did not expect me to return because I am out of town so they attempted to secure an additional $3.00 from me. But actually, I am often in Pittsburgh, and will never be returning to this nail salon. I am by no means upset that my manicure cost me $3 more. The dollar amount is not the issue... It is the principle. This is terrible business, and perhaps not even legal. There was no where in writing that there is an added service fee for being a new customer. This is not a way to grow your customer base, which they clearly have to if they are desperately charging new people more money. I am not one to right a negative review but sometimes I feel as though it is necessary. This owner should rethink their strategy. Again, the manicure itself was good. I didn't have cash and therefore they would not let me add tip to my credit card and I even went to the bank to get cash out to tip. I know good business and general respect. This salon does not.
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