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  • Worst phone customer service from Iris and Angela, I regret calling in to ask questions about/ modify my order. I was hung up on abruptly as we were trying to figure out what I needed to do to re order because my previous order I put in incorrectly and called right after for help, Angela got frustrated as people in the background kept interrupting her and took it out on me. I called right back after being disconnected for the benefit of the doubt.Angela was apparently a delivery driver and left to run a delivery less than 30 seconds after hanging up on me. I asked to talk to a manager and follow up on my order confusion to see what was happening with it. Iris stated she was the manager and was apathetic to the fact I was hung up on or what happened and did not take any ownership for what happened and all she could say is I don't know what happened I wasn't there, she told me to cancel your order, which is ultimately what I was trying to do to reorder online to get the points because I'm close to a free pizza, I do not believe that was a manager. I worked in customer service for many different companies and I was appalled at what happened and how this was handled. I would never treat someone like that, even if it was warranted which it wasn't. It was also on speakerphone because my phones messed up and people that were with me were also shocked.. I won't be able to feel the same about ordering from this place for a while. This is my customer service horror story, and it's my first. Thanks. I ordered from the one on Thomas and picked it up rather than put in my correct order online for them to deliver. This was just not right.
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