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  • Email that I sent to Berlinda of Findlay Toyota Henderson is below. This email was bounced back to me, which I don't really understand because I was emailing with her for several weeks. **************************** *****, I wanted to submit a formal complaint regarding your salesman, *****. My girlfriend and I came in Saturday to test drive the Altima that he had been emailing with me about. We decided that the Altima wasn't the car for me and instead looked to upgrade to a younger car. After taking a 2012 Camry for a test drive we sat down to talk numbers and ***** didn't exhibit very good patience in the situation. This was a very big purchase for me and he was trying to rush me through the process and commit me to something that I wasn't 100% sure about. I deferred to my girlfriend and her father on several occasions because they have a lot of experience buying and selling cars. This didn't go over well with *****... at one point he told us to "go ahead and check with daddy... check with daddy on it." I found his attitude and tone to be very rude and condescending. If it had been anyone else I'm sure they would have walked away from the sale completely but unfortunately for me I'm too nice for my own good (my girlfriend asked to leave several times). I am very happy with the car but very frustrated that ***** receives credit for the sale. Our experience was upsetting and I wish that on a rainy day like Saturday ***** could have shown more patience than he did (considering there were no other buyers around). This is something that I will always remember about purchasing this car and when I decide to get another car in the future. I don't want ***** to be the reason that you guys lose any sales and this is why I'm emailing you today. Also, over the past couple days I've been kicking myself for not walking away as I realized that I could have gotten a similar deal through one of your other more deserving salesman or another dealership completely. I feel like I just rewarded a child for bad behavior. Your financing officer really saved the day on this one as he was funny and a pleasure to talk with. He was very polite to my girlfriend and made our experience much better. I made sure to thank him on Saturday for his help and also informed him of our negative experience with *****. Follow Up: I received an email from someone on staff at Henderson Toyota apologizing for our negative experience and they assured me that this would be forwarded to management.
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