This used to be a favourite dessert place but since the store's "upgrade" they have gotten more inflexible...they also tend to be unreliable in terms of opening on time.
Inflexibility: Tried ordering a matcha soft serve in a cup (which they used to do), only to be told that it was impossible, and that only sundaes could be ordered in a cup. For people who cannot have egg or gluten due to an allergy/intolerance, cones are out of the question. It's understandable that modifications can be tricky and cumbersome for restaurants. However, when the modification is as simple as changing from a cone to a cup, surely something can be done.
Reliability: They don't always open on time. If you come here, make sure to call them beforehand to see if they are actually open.
Conclusion: Unless this place becomes a little more accommodating, they have lost two regular customers.