I've been coming to Tracy's since I started doing my nails. It's convenient and the prices are right. Don't get me wrong I've had some amazing nails done here by the owner, Tracy. And her sidekick, Helen. But the customer service is not as good as other nail salons I've been to. You know when you feel like someone is talking about you behind your back? That's the feeling you get when you sit down in their chairs. I recently switched nail salons and now currently go to Elaine's. It's a little further but they do a better job and their customer service skills are much better! I will say that Helen does amazing pedicures here and I will always go to only her to get that done!