My first EXPERIENCE WAS NOT SO FABULOUS! My car wash was done sloppy. They forgot to wash the black dirt from my rims. Two days later my car got rained on. I contacted the WASH Manager Neil Morgan to see if they can comp me a free wash. Neil said NO and advised me about the two day car wash policy if it rains. He said my time has expired and I waited too late. I was 3 days over. I pleaded for him to make an exception considering I did not know about the 2 day wash policy. He did and told me that I have to come today or he will not grant me the wash. I advised him I can only come on the weekends because I work.. He said NO today ONLY because he does not work on the weekends and we are very busy on the weekends. He then reminded me that he does not have to grant me the wash considering i'm over the 2 days. I thanked him and told him I appreciate the offer but I simply cant make it! HE SAID OH WELL. Needless to say I will NOT be spending anymore of my money at Fabulous NOT SO FREDDIE. I would rather go up the STREET and spend a few dollars more for the CUSTOMER SERVICE!
UPDATE: I sent a email to the corporate office explaining the above situationa and my experience with Neil Morgan the Manager. Chris Alexander the General Manager called me back upon receiving complaint and apologing for my first time experience car wash. I really appreciate a company that believes in customer service and I really appreciate Chris Alexander advising me that it will be ok for me to bring my car back in to get rewash for FREE this WEEKEND. I believe in second chances and I will be patronizing FABULOUS FREDDIE again! Thank you Chris!