We ordered our Mini Cooper S last October and tracked it through the whole process, including the trip over on the boat! I've had our Mini in for one service and one other small issue and the staff has been PHENOMENAL!! We tried to go the the Scottsdale store first and they tried to screw us on the order process so we came to the Mini of Tempe (which is closer to us anyway) and had nothing but a wonderful visit! Our sales guy, Smitty, was very knowledgable and super friendly! I have to say after owning well north of 25 cars in my lifetime, not only was this the best buying experience but it is the single most fun car I have ever driven!!!