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  • I contacted Senior Planning to help us through the process while working with ALTCS for my mother. All of the reviews we saw were great. Do not be fooled. After 4+ months of getting nowhere and resubmitting forms, I called ALTCS directly to see what the remaining issues were. The case worker told me that the Senior Planning person had never submitted a complete application and was difficult to get ahold of (he didn't return the requested documents, didn't answer phone calls and rarely returned phone calls). At that point, I told Senior Planning that there services were no longer needed and I started working directly with ALTCS. We were able to complete the process relatively smoothly. I have since learned that I was misled by the Senior Planning representative regarding how much money my mother would be able to keep and use for herself. I cannot say how disappointed I am with the lack of service we received from Senior Planning. I never even got a followup phone call asking if they could do anything to better serve us. I would give them zero stars if I could.
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