Pretty good food but the service is lacking. Party of 8 a bit after lunchtime took about 15 mins to seat despite available tables and over 45 (!!!) minutes to get the order to the table after we complained. Naturally, the main courses arrived before our appetizers. Waitress was bubbly but nowhere to be found when we needed her and couldnt answer questions about ingredients and allergens (but still didnt get a manager involved, go figure). In case you are willing to overlook all that, get the shrimp tacos from the starters section: not too sophisticated but fantastic, greasy deliciousness.
Side note: Chagrin falls location is the bomb.