It was my second shot at getting the Brazilian sugaring. My first experience was so bad elsewhere that I've been too scared to try again. My sister swears by Sugar Moon and so a couple years later I've tried again. The technician was incredibly patient, kind and eased my concerns and anxiety about getting sugared. She recommended fabulous products and I'm thrilled with the results. I'm now excited to make sugaring part of my routine, as the results are fabulous and the experience was really wonderful. Thank you!