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  • What a HORRIBLE Experience from day one!!! I purchased the Groupon for Cole Salon back in October 2015. I called that month to book an appointment and left a message--no return call. I called again and left another VM. No return call. I emailed them on the main site, and never received a response. To no avail I decided to go to my usual stylist across town at this time. I called two weeks ago to book an appointment again with Cole salon with my Purchased groupon. I waited two days and again no response! I finally emailed and was quite serious in my note. I got a call back and booked my hair appointment for 2/18 at 1:00pm. I received the confirmation of the reservation. I am always busy at work and they are apparently not open on the weekends, which is very odd for a salon. Therefore, I took Half of a Paid time off day to make this appointment. I was very excited as I had researched tons of images for the cut and color I wanted. I am a hard worker, mom of two little ones, and rarely even get time to get my hair done. I left work on my PTO time and was driving to the salon when I received a text that my appointment was cancelled!! I received this text at 12:42pm--less than half an hour before the appointment time. It was unbelievable. I called the number and was told that the stylist hurt her hand. That was a bunch of B.S.! ** IN reading all of the other reviews it is quite obvious they did not want to honor the Groupon discounted rate. Look at all the negative reviews for the Groupon users. *** That is not how you do business!! ** I WOULD NOT RECOMMEND TO ANYONE***.
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