My choir group recently booked a tour to Europe with this branch of Dream Vacations. It was a disaster from beginning to end. They do not answer their phone and finally get back to you days later. They keep you waiting in the office for hours on end to finalize details and payment. They mixed up itineraries for the people in my group. They forgot to book one leg of my journey (until I caught it). They yelled at my husband on the phone when he tried to call multiple times to change the itinerary in an emergency. They sent everyone's booking notifications to my email even though I wasn't travelling with them. I'm so surprised we actually got to Europe and back in one piece. I will NEVER use them again!!