Man, what a bummer. My server was awesome - friendly, not fake, attentive without being annoying, and her recommendations were spot-on. My burger was exactly what I was expecting. All good so far...
Then my kids's food came. The corn dog was overlooked; the wiener was shriveled and dry. The grilled cheese that I ordered was blackened on the outside and the cheese was cold. When I tried to talk the women in charge of the grill, they were condescending, if not indifferent. After showing them the grill cheese, burnt on the inside, cold on the inside and suggesting that the flattop was too hot; I got an eye roll. BTW, I have spent hundreds of hours working a flattop.
I didn't share my professional experience but to be blown off was not reassuring when they said they, "Would keep an eye on them."
Maybe Dotty's is resting on its laurels. Complacency in the food world is not a good thing.