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  • Left us stranded at the airport. I know this is not the Ritz-Carlton, but I think Hitler could have accommodated us better. They claimed to have a complementary shuttle service. This was the whole reason we chose this hotel, because we needed a ride from the airport. We only needed one night. We were jet-lagged and tired. We arrived at 9:45 and we called them at baggage claim for information of the location of the shuttle. They told us the shuttle would be there between 10:00 and 10:30. Us and another group of people were waiting until 11:45. That is when the shuttle came. We debated on hailing a cab, but that would defeat the whole purpose of staying in a dirt cheap hotel. I know that you get what you pay for. However, I think 6 nickels and a can of coke would give you better service. Next, we get to the hotel at 11:45 am (a time I would like to be in bed) and we have to wait for check in for 30 minutes. This is due to the front desk being massively understaffed. After passing what looked like a murder scene in the hallway, we get to our door. FINALLY! We can shower and sleep for six hours before we have to hit the road. NOPE! Key doesn't work. After contemplating breaking into our room, we decide to go back in line for another 30 minutes to replace the defective key card. It is 1 a.m. and it feels like 4 a.m. to us. We will never stay at this hotel or any like it AGAIN!
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