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  • I couldn't make it to the Yelp event that was held early this month, so I was so excited to come here again with the other Yelpers as they were raving about the place. We had a coupon for the 2 hours supervised climb. So it was worth to try, the initial experience was great, staffs were friendly - they were very knowledgeable and the climb itself, I had a fantastic time. However, I don't think I'll be coming back here again. We must had came at a bad time - there were THREE large group on kids, we were doing the "dragon climb" and one of the staff just cut front of us with 20+ kids doing the "demo fall". Given that it was only a 2 hour climb with only 15 minutes left on the clock - so basically... our last 15 minutes was left to waiting for the large group to finish their demo fall. It was very unprofessional of the staff to not even have the courtesy to ASK if it's ok to cut in front of us. So we ended up having maybe 30 seconds with the dragon climb before we were pushed out. Another thing that left a bad taste in my month was the customer service we had at the end. They ended up over charging two of our friends, so they tried to correct the problem by calling 5 OTHER of my friends to come back and pay more. It wasn't the amount that I'm concerned about it's the poor customer service! Imagine you were shopping and the cashier made a mistake and under charged you by X amount, after you're done your shopping and as you are leaving for the door, the cashier called you back and explain to you that you now owe HER money because she made a mistake on your purchase! What a good company/customer service should had done is out of courtesy of THEIR error, they will explain to you about the error of the amount, but because they that made the error - they will make that owing amount complementary. The place/climb it self is good. But it's really the staff that makes/breaks the place. Given the poor treatment we've had. I will not recommend this place.
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